@extends('merchant.layout')

@section('title','Support Tickets')

@section('content')

<style>
/* ===== Ticket Index UI ===== */
.ticket-row {
    transition: .25s;
}
.ticket-row:hover {
    background: #f8fafc;
}
.ticket-pill {
    padding: 6px 12px;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 600;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}
.ticket-pill i { font-size: 14px; }

.action-btn {
    border-radius: 10px;
    padding: 6px 12px;
}
</style>

<div class="container-fluid">

    {{-- HEADER --}}
    <div class="d-flex justify-content-between align-items-center mb-3">
        <div>
            <h4 class="mb-0">Support Tickets</h4>
            <small class="text-muted">Manage and track your support requests</small>
        </div>

        <a href="{{ route('merchant.tickets.create') }}"
           class="btn btn-primary">
            <i class="bi bi-plus-circle"></i> New Ticket
        </a>
    </div>

    {{-- CARD --}}
    <div class="card shadow-sm">

        <div class="card-body p-0">

            @if(session('success'))
                <div class="alert alert-success m-3 mb-0">
                    {{ session('success') }}
                </div>
            @endif

            @if($tickets->isEmpty())
                <div class="p-5 text-center text-muted">
                    <i class="bi bi-headset fs-1 mb-2"></i>
                    <p class="mb-0">No support tickets yet</p>
                </div>
            @else

            <div class="table-responsive">
                <table class="table align-middle mb-0">
                    <thead class="table-light">
                        <tr>
                            <th>#</th>
                            <th>Subject</th>
                            <th>Priority</th>
                            <th>Status</th>
                            <th>Last Update</th>
                            <th class="text-end">Action</th>
                        </tr>
                    </thead>

                    <tbody>
                        @foreach($tickets as $ticket)
                            <tr class="ticket-row">

                                {{-- ID --}}
                                <td>#{{ $ticket->id }}</td>

                                {{-- SUBJECT --}}
                                <td>
                                    <strong>{{ $ticket->subject }}</strong>
                                    <div class="text-muted small">
                                        {{ $ticket->created_at->format('d M Y') }}
                                    </div>
                                </td>

                                {{-- PRIORITY --}}
                                <td>
                                    @if($ticket->priority === 'emergency')
                                        <span class="ticket-pill bg-danger text-white">
                                            <i class="bi bi-exclamation-triangle"></i> Emergency
                                        </span>
                                    @elseif($ticket->priority === 'high')
                                        <span class="ticket-pill bg-warning text-dark">
                                            <i class="bi bi-exclamation-circle"></i> High
                                        </span>
                                    @else
                                        <span class="ticket-pill bg-secondary text-white">
                                            <i class="bi bi-info-circle"></i> Low
                                        </span>
                                    @endif
                                </td>

                                {{-- STATUS --}}
                                <td>
                                    <span class="ticket-pill bg-{{ $ticket->status === 'open' ? 'success' : 'secondary' }}">
                                        {{ ucfirst($ticket->status) }}
                                    </span>
                                </td>

                                {{-- LAST UPDATE --}}
                                <td>
                                    {{ optional($ticket->replies->last())->created_at
                                        ? $ticket->replies->last()->created_at->diffForHumans()
                                        : '—' }}
                                </td>

                                {{-- ACTION --}}
                                <td class="text-end">
                                    <a href="{{ route('merchant.tickets.show', $ticket->id) }}"
                                       class="btn btn-sm btn-outline-primary action-btn">
                                        View
                                    </a>
                                </td>

                            </tr>
                        @endforeach
                    </tbody>
                </table>
            </div>

            @endif

        </div>
    </div>

</div>

@endsection